refund

Managing the Financial Costs of Rematch: Getting an Agency Refund

by cv harquail June 16, 2016
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What’s a fair way to manage the costs to the Host Family of a rematch situation that they did not request themselves? Dear AuPairMom, We are currently in a re-match situation and I’m struggling with the agency’s rematch policy. We are only 2 weeks into a 12 month extension with our Au Pair, and she […]

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Getting a Refund from an Unsupportive Agency

by cv harquail April 11, 2011

Readers, there is sadly more to the story of Deflated HostMom. She and her DH are having trouble getting the finances between the family and the au pair, and the family and the Agency, settiled to their saristaction. As Deflated HostMom describes: We have already paid our current au pair her full education allowance, and […]

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