No one (neither Au Pair nor host parent) can have a supportive relationship with an LCC unless the LCC does two basic things:
(1) Keep in contact with you, and
(2) Remember who the blank you actually are.
So, what should this host mom do?
I have a situation. My LCC is completely unsupportive of our family and our au pair.
Our LCC doesn’t ever return our phone calls or emails. We haven’t spoken to her since the weekend before Halloween (and it’s now January). We have made several attempts to contact her via email and by phone to ask questions regarding our AP’s coursework at the local college and whether a specific course would be acceptable for the program.
Another thing that really bothers our AP is that she never remembers who she is. She has been here since September 3rd and our LCC constantly asks her which family she belongs with, what her name is, what country she is from, etc. This past meeting she asked our AP how she was liking being with a new family. We are her first family.
Our AP is becoming really discouraged with the LCC’s seeming lack of interest. We are becoming disheartened as well. We would consider switching to a new agency but that isn’t possible. Only our current agency services our geographical location. We are quite rural. About 45 minutes away from the rest of the families in our cluster.
The LCC is a nice individual but I just don’t think she has a clue. So, what should I do? Thanks.
Two things not to do in this situation? #1, don’t get into a spot with your au pair just to call attention to yourselves, and #2, don’t just call the Agency to complain. Let’s think of some steps that will simultaneously build goodwill, problem solving skills and the LCC- Au Pair – Host Family connection.
Where should this host mom start? Have you ever been in this situation, and do you have any ideas to share?