What’s a fair way to manage the costs to the Host Family of a rematch situation that they did not request themselves?
We are currently in a re-match situation and I’m struggling with the agency’s rematch policy.
We are only 2 weeks into a 12 month extension with our Au Pair, and she has decided she wants to re-match because I am pregnant. My pregnancy isn’t new news, she’s known this for a while, and has concluded that she doesn’t want to take care of 3 kids this winter.
The agency agrees that this is not our fault since it is the Au Pair who’s changed her mind. However, the Agency is still maintaining that it gets to keep $1,375 of the money we paid for the extension. All we are asking for is a credit of the amount we paid, minus a pro-rated amount for the 4 weeks she will be with us this year, so that we can put that towards another Au Pair (either in-country or not).
The Agency wants to deduct the $1,375 from the credit amount we will receive to use towards another Au Pair. Plus, the Agency will be charging us the full cost of another Au Pair, which would include additional processing fees that would be non-refundable in the event the next Au Pair decides to bail.
I’m considering switching agencies because of this since the amount of credit we will receive is very close to the cash amount that we get back if we walk away.
I’d like to hear about other people’s re-match experiences.
Did they lose a substantial amount of money during the process, or did they find their agency’s policies to be fair?
Has anyone had a really great experience they would be willing to share?
Image by Kate Ter Haar on FLickr